Mgmt385db3 | MGMT385 Customer Service Excellence | Colorado Technical University

400-600 words, APA 6, in-text citation, Cite at least two (2) scholarly references 

Assignment Description: 

Within the Discussion Board area, write 400–600 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.

Service providers can deal with rude or inconsiderate customers by making sure that they remain professional. Just because the customer is rude does not mean that the service provider should also be rude. Service providers should avoid retaliation when dealing with rude customers.

  • How can you effectively deal with rude or inconsiderate customers?
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