Phase 2 db the patient experience and communicating quality

Write 500–600 words that respond to the following questions with your thoughts, ideas, and comments.

Complete the following for this assignment:

1.     Research and explain the concept of patient-centeredness, an evidenced-based practice, as it relates to health care quality. Describe how providers, patients, and insurers may differ in their definition of patient-centeredness.

2.     What metrics would you select and use in a health care organization to measure patient satisfaction? Explain your rationale.

APA style to cite at least 2 scholarly sources from the last 5 years and APA Format throughout the assignment.