Understanding job duties | Human Resource Management homework help

If supervisors and job incumbents disagreed about the relative importance and weights of various job duties, how would you reconcile their conflicting opinions? 

For example, if a supervisor emphasized the technical aspects of a customer service representative’s job and the representatives emphasized the interpersonal aspects of listening to customers and understanding their problems, what would you do?

Phillips, J., & Gully, S. (2015). Strategic Staffing (3rd ed.). Hoboken, NJ: Pearson Education, Inc