Cost-benefit analysis for solving master data management issues

Read the ABC company case entirely and describe in detail for each solution what direct and indirect costs and what tangible and intangible benefits you think should be considered in order to make a fair comparison of the solutions listed below.   

· Solution 1: Let internal IT build and maintain the cross-walk system.

· Solution 2: Let the vendor of the customer master make changes necessary for it to serve as both supplier and customer master.

· Default Solution: Do not make any changes, continue operations as usual.

· Alternative Solutions: Do you think there are other possible solutions to be considered? If so, describe them.