Describe the duties in 3 or 4 lines


  • Analyzing the issues and resolving the same, proposing a workaround to maintain business continuity and ensuring minimum business downtime. Identifying the critical issues and taking prompt and effective actions spontaneously.
  • Provisioning of Application server’s in On-premises and as well as Cloud Environment.
  • Creating and maintaining the Knowledge articles and confluences.
  • Providing the end user communication for critical issues like service delays/disruption with ETAs. Daily system and application health checks are performed to ensure the smooth running of the application.
  • Handling user queries related to reports, daily job schedules/Database management and providing the solutions within the specified SLAs.
  • Communicate workarounds to be followed to L1, L1.5, L2 and L3 till the issue/work order gets complete/resolve. Raising issues to development team and working with them closely for permanent fixes through calls.
  • Working with development team for testing enhancements, fixes in Test environment and releasing them in production environment after satisfying results and signoff from business and all relevant support teams.
  • Collect, validate, and publish deployment tasks for my area prior to deployment activity.
  • Provide daily operational support to end-users for administration access, profiles, and passwords, resulting in a satisfied internal customer base.
  • Coordinated with developers to outline build and deployment procedures and resolve software configuration administration issues.
  • Resolved system issues and inconsistencies in coordination with quality assurance and engineering teams.

Discuss with users and prioritize the issues (tickets) or enhancement for quarterly application releases.

Monitor the deployment to report any issues that may occur due the deployment.

Ensure the safety of information systems assets and protect systems from unauthorized access Researching products, methods, or tools, that may assist in enhancing work activity.

Corresponded with other departments to resolve Release and Build dependencies.

Handled software configuration management issues and coordinated with development team.

Addressed software configuration management issues in coordination with development team.

Examined and executed application-specific deploy processes.

Supported 24/7 high availability production servers.

Participated in development and maintenance of Disaster Recovery & Backup.

Complete periodic checks of production and development systems; CPU utilization, memory profiles, disk utilization, network connectivity, system log files, etc.

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